How can we help?
Get help with SheetNova AI setup, bugs, Marketplace access, or general product questions.
SheetNova AI is developed by NexKnot. For support, product questions, bug reports, or Google Workspace Marketplace related help, contact us using the details below.
Contact Email
We try to review support requests as soon as possible. Response time may vary depending on issue type, workload, and required investigation.
What We Can Help With
Setup Help
Get help installing SheetNova AI, opening the sidebar, authorizing required permissions, or accessing add-on features.
Bug Reports
Report errors, unexpected behavior, broken UI, failed actions, or issues while using a specific feature.
Marketplace Support
Get help related to Google Workspace Marketplace listing, privacy policy, terms, or support links.
Feature Questions
Ask about Data Management, Data Cleaning, Data Analysis, or spreadsheet formatting and clean-up automation features.
How to Report an Issue
To help us investigate faster, please include the following details in your email:
- Your browser name and version, if available
- Your operating system, such as Windows, macOS, or ChromeOS
- The feature you were using when the issue happened
- How the issue happened, step by step
- Screenshot or screen recording, if possible
- Any error message shown in Google Sheets or the add-on sidebar
Privacy & Data Questions
If your question is about data access, analytics, or permissions, please review our Privacy Policy.
Draft Tester Opt-Out
If you no longer want to be a draft tester for SheetNova AI, please contact us at support@nexknot.com with the subject “Draft Tester Opt-Out” and include the email address used for draft testing. We will remove you from the draft tester list.